Cracking the technology

Invariably, I find myself in the position of "tech support." Be it for my parents, co-workers, boss or random strangers affiliated with my work who call me. I waste a lot of my time with this, and often feel like banging my head against the wall when some people just cannot grasp the basics. (I find no fault with and make no judgments of the computer illeterate, unless these people are Directors or Managers and are clearly faking it to get by in their jobs. If you are in charge, you should be computer and software savvy.)

My friends at the reference desk often have similar frustrations with patrons.

This video (Swedish with English subtitles) speaks to both librarians and help desk staff alike.



I've been there.